At Little Pixel Box, we are committed to creating an amazing, safe, and stress-free experience for every event. The following Terms & Conditions have been carefully written to help protect our customers, guests, equipment, and staff, while also ensuring we can continue delivering the exceptional premium service we are known for. We kindly ask that all customers carefully read and agree to the following terms prior to booking.

 

Photobooth Hire:

1.    Please ensure your venue is aware of and approves the use of our photo booth services.

2.    Your venue must provide access to a nearby electrical socket for our equipment.

3.    We require enough space to set up our booth, backdrop, and lighting. A 3m x 3m area is ideal, though we can work with a minimum of 1m x 1m if needed.

4.    Safe and practical access must be available for us to load and unload our equipment.

5.    It is your responsibility to inform your guests that photography and/or videography will take place. If any guests do not wish to participate, please let us know.

6.    If we are delayed due to a technical issue on our end, we will honour your full hire time by extending the finish time accordingly.

7.    If delays are caused by venue or event circumstances (e.g. running over schedule), your hire will still finish at the agreed time. Extensions may be available at our standard rates.

8.    If unforeseen circumstances beyond our control (e.g. extreme weather, major traffic delays, or emergencies) prevent us from attending, we will notify you immediately and, in most cases, provide a full refund.

9.    Requests to change your booking date must be made in writing and are subject to availability. If we cannot accommodate your new date, refunds are not available, but a credit note may be offered depending on circumstances.

10.    Cancellations are non-refundable. In some cases, a credit note may be provided at our discretion.

11.    If your event is impacted by a government-mandated lockdown (e.g. COVID-19), you may reschedule at no extra cost.

12.    A $300 non-refundable deposit is required to officially secure your booking and event date. 

13.    Tentative bookings may be placed for companies requiring departmental or management approval; however, the $300 deposit must be paid within 30 days to continue holding the event date.

14.    Your invoice is due either 90 days after booking or 14 days prior to your event (whichever comes first).

15.    Requests for an extension of due dates must be in writing. In most cases, we can accommodate your needs.

16.    Little Pixel Box may contact customers regarding overdue invoices via email, phone, or SMS over a 30-day period. If no response is received, we may issue a final notice advising that the booking may be cancelled in 14 days due to non-payment. In this case, payments made are non-refundable.

17.    At our discretion, cancelled bookings may be reinstated if the event date is still available. A $50 administration fee will apply for the additional time and work involved in resolving the matter and rebooking the event.

18.    Delivery within 30km of Melbourne CBD is free. Travel fees apply beyond this range and will be included on your invoice.

19.    A 15% surcharge applies for bookings on public holidays.

20.    All packages include one fresh roll of printer ink and paper (up to 500 prints). If additional prints are required during your event, an extra roll can be supplied at a cost of $200.

21.    We expect our staff to be treated respectfully at all times. Abuse, threats, or unsafe behaviour will not be tolerated. If issues arise (e.g. due to intoxicated guests), we will first consult with the host. If termination of services is necessary, no refund will be provided.

22.    Damage to our equipment caused by abuse or deliberate actions will be your responsibility. You may be charged for repairs or replacement (if irreparable).

23.    Your event photos will be uploaded to a secure, password-protected online gallery. You and your guests will have full access. You are responsible for sharing the password and reviewing the content.

24.    Little Pixel Box may use event photos, videos, and feedback/testimonials for promotional purposes, including print and online marketing. By booking, you confirm that permission has been granted by you and your guests.

25.    Past events may be featured on our website.

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Extravagant Backdrop Hire:

26.    The customer accepts full responsibility for any serious damage caused to our backdrops and lighting equipment during the hire period caused by negligence, misuse, or inappropriate behaviour by guests and their children. 

27.    Where damage is deemed non-repairable, the customer may be charged the full replacement cost of the affected item(s). 

28.    Customers are responsible for ensuring that children are appropriately supervised around the backdrop installation and lighting equipment. Children must not climb, swing, pull, or play on the backdrop structures, stands, or lighting equipment.

29.    Little Pixel Box installations are designed to be safely enjoyed by adults under normal and reasonable use. It is considered unsafe and unacceptable to lean heavily on, climb on, hang from, or apply excessive force or weight to the backdrop structures, stands, or lighting equipment.

30.    Any dangerous or reckless behaviour may result in the immediate discontinuation of the installation for safety reasons. Injuries as a result of poor behaviour will not be grounds for compensation. 

31.    Lighting equipment supplied by Little Pixel Box has been professionally calibrated and positioned specifically for the event. Customers and guests must not tamper with, reposition, adjust, unplug, or modify any lighting settings or equipment during the hire period.

32.    Little Pixel Box accepts no responsibility for reduced photo quality, equipment malfunction, or safety issues resulting from unauthorised interference with the setup.

33.    If a Little Pixel Box technician is required to revisit the venue to reinstall or readjust backdrop or lighting equipment due to misuse, tampering, or unauthorised interference with the setup, a $50 service fee will apply, in addition to a travel fee calculated based on the event venue location. 

34.    For any posted products, we are not responsible for postal delays, damages, or losses once items are with the courier. We will follow up with the courier service, and replacement items may be issued at our discretion.

35.    By agreeing to these terms, you consent to us using your contact details to share relevant updates, offers, or product information. Communication may include email, phone, or SMS.

36.    If you do not accept these terms, please notify us in writing.

Thank you for agreeing to our Terms & Conditions. These guidelines help us create a safe, smooth, and enjoyable experience for everyone involved.
We truly appreciate your trust in Little Pixel Box and look forward to creating a fun and memorable event for you and your guests.