We want your event to run smoothly and for everyone to have an amazing experience. To make this possible, we kindly ask that you read and agree to the following terms:

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1. Please ensure your venue is aware of and approves the use of our photo booth services.
    

2. Your venue must provide access to a nearby electrical socket for our equipment.
    

3. We require enough space to set up our booth, backdrop, and lighting. A 3m x 3m area is ideal, though we can work with a minimum of 1m x 1m if needed.
    

4. Safe and practical access must be available for us to load and unload our equipment.
    

5. It is your responsibility to inform your guests that photography and/or videography will take place. If any guests do not wish to participate, please let us know.
    

6. If we are delayed due to a technical issue on our end, we will honour your full hire time by extending the finish time accordingly.
    

7. If delays are caused by venue or event circumstances (e.g. running over schedule), your hire will still finish at the agreed time. Extensions may be available at our standard rates.
    

8. If unforeseen circumstances beyond our control (e.g. extreme weather, major traffic delays, or emergencies) prevent us from attending, we will notify you immediately and, in most cases, provide a full refund.
    

9. Requests to change your booking date must be made in writing and are subject to availability. If we cannot accommodate your new date, refunds are not available, but a credit note may be offered depending on circumstances.
    

10. Cancellations are non-refundable. In some cases, a credit note may be provided at our discretion.
     

11. If your event is impacted by a government-mandated lockdown (e.g. COVID-19), you may reschedule at no extra cost.
     

12. A $300 non-refundable deposit is required to secure your booking.
     

13. Your invoice is due either 90 days after booking or 14 days prior to your event (whichever comes first).
     

14. Delivery within 30km of Melbourne CBD is free. Travel fees apply beyond this range and will be included on your invoice.
     

15. A 15% surcharge applies for bookings on public holidays.
     

16. All packages include one fresh roll of printer ink and paper (up to 500 prints). If additional prints are required during your event, an extra roll can be supplied at a cost of $350.
     

17. We expect our staff to be treated respectfully at all times. Abuse, threats, or unsafe behaviour will not be tolerated. If issues arise (e.g. due to intoxicated guests), we will first consult with the host. If termination of services is necessary, no refund will be provided.
     

18. Damage to our equipment caused by abuse or deliberate actions will be your responsibility. You may be charged for repairs or replacement (if irreparable).
     

19. Your event photos will be uploaded to a secure, password-protected online gallery. You and your guests will have full access. You are responsible for sharing the password and reviewing the content.
     

20. Little Pixel Box may use event photos, videos, and feedback/testimonials for promotional purposes, including print and online marketing. By booking, you confirm that permission has been granted by you and your guests.
     

21. Past events may be featured on our website.
     

22. For any posted products, we are not responsible for postal delays, damages, or losses once items are with the courier. We will follow up with the courier service, and replacement items may be issued at our discretion.
     

23. By agreeing to these terms, you consent to us using your contact details to share relevant updates, offers, or product information. Communication may include email, phone, or SMS.
     

24. If you do not accept these terms, please notify us in writing.

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Thank you for agreeing to our terms and conditions—we look forward to sharing a safe, fun, and memorable experience with you and your guests at your event.