TERMS & CONDITIONS

 1. You will obtain permission from your venue to use our product and services.

2. Your venue will provide access to an electrical socket close to our setup point.

3. Your venue will provide sufficient work space to setup our photo booth, backdrop and lighting (3m x 3m is preferred). We can set up with a minimum of 1m X 1m.

4. The venue will have safe access to load and unload our equipment.

5. You will inform your guests of our photography or videography work. If any of your guests do not wish to participate, it is your responsibility to inform us.

6. If Little Pixel Box is unable to commence at the agreed time due to technical issues from our end, we will still honour our agreed hire period by extending the finishing time of the hire.

7. If Little Pixel Box is unable to commence at the agreed time due to the technical issues from your end, such as over running of activities by you or the venue, the hire will still end as per the agreed time. We may extend our hire time based on our normal rates.

8. If Little Pixel Box is unable to attend your event due to circumstances beyond our control, for example, extreme weather conditions, unusual traffic delays, or medical emergencies, we will

contact you or the venue as soon as possible, and in most cases, provide a full refund.

9. A request for a date change must be made in writing and will be subject to availability. If we are unable to accommodate to the new date, a refund will not be provided. Depending on the

circumstances, we may provide a credit note.

10. In the event of a cancellation, a refund will not be provided. Depending on the circumstances, we may provide a credit note.

11. In the event a government-mandated state lockdown eg. due to COVID19, you may reschedule the event date at no extra cost.

12. A $300 non-refundable deposit is required to process your booking.

13. Your invoice is due 90 days after your booking date, or 14 days prior to your event (whichever comes first).

14. A travel fee is calculated and listed in your invoice if your venue location is beyond 30km from Melbourne CBD.

15. Public holidays incur a 15% surcharge.

16. All packages include up to 500 printed photos. Additional prints will incur $350 which provides another 500 prints.

17. We expect our staff to be treated in a manner that meets health and safety standards. We will not accept any abuse or threatening behaviour. In any instances where we feel there is a need to restrict services to a certain guest (eg. due toxication), or to terminate the hire, we will always speak with the host first to try and resolve the matter. In the event where we must terminate the hire, a refund will not be provided.

18. We will not tolerate abuse or deliberate damage of our equipment. In any instances where this has occurred, you will be responsible to cover the costs of any repairs or replacement (if damage is beyond repair) of the equipment.

19. Your photographs will be securely uploaded onto a password protected online gallery. You and your guests will be given full access to view and download your gallery. You may distribute the password at your discretion. You will be fully responsible to review the appropriateness of the content.

20. Little Pixel Box may use any of the photographs, videos, feedback/testimonials from your event for suitable means; this includes but is not limited to advertising and promotional material either in print or on the Internet. Attending your event would mean we are of the understanding that permission has been granted to do so by yourselves and your guests.

21. Past events are listed on our website.

22. If you or your guest purchased a product that required postage, we cannot be held responsible for any damages, extended delivery time or loss to products sent via postal services. We will

pursue the courier service if your package has not arrived within the online tracking time frame or damages that occurred during transit. It is our sole discretion whether to provide a

replacement product.

23. By accepting the terms of this statement, you consent to us using your personal information (including information collected from others) to advertise or promote products and services we think may interest you. This may occur in the form of follow-up emails, telephone, or sending commercial electronic messages to any electronic address which you provided or for which you are responsible.

24. You will need to contact us in writing should you not accept any of these terms and conditions.