BACKDROP TERMS & CONDITIONS

Security Bond and Deposit Terms

To ensure the safekeeping of our equipment, we kindly request the following:

• A $200 refundable security bond is required when collecting the equipment. This bond will be returned in full once the equipment is returned in the same condition as provided.

• At the time of booking, we also require valid credit card details. This card will only be charged if there are fees related to breakage, loss, theft, cleaning, or cancellations associated with your order.

Cleaning Responsibilities

We ask that all equipment is cleaned before being returned. This includes removing any markings, dirt, mud, stickers, adhesives, or food. Items returned unclean may incur a cleaning fee of up to $5 per item.

Booking Confirmation

To confirm your booking, an initial non-refundable payment of 30% of the total hire fee must be made as outlined in your order. This payment can be completed via bank transfer or credit/debit card. Please note, your booking is not confirmed until the initial payment has been received.

Once we receive your order details, we kindly ask that you make the initial payment within 48 hours. If the payment is not made within this time, you will need to reconfirm the availability of the equipment with us before proceeding, as it may no longer be available.

By completing the initial payment, you are confirming your acceptance of the order. The remaining balance must be paid in full no later than 14 days before the date for your event.

Cancellation

Please note that the deposit paid at the time of booking is non-refundable. If the Hirer cancels the order within 14 days of the scheduled date, the full order amount will still be payable. In cases where payment has not yet been made via credit/debit card or bank transfer, we reserves the right to charge the outstanding balance to the credit card details provided at the time of booking.